Terms and Conditions
If the address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If this happens will contact you and resend the package to the correct address.
If the package was not returned to sender, then you would have to process a new order to replace the original.
Reporting a problem with your order
Be aware that 2Ps Studios requires a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check by getting in touch with your local post office to try locating the lost order.